The Experience
The 5 Principles of Disney Service and Relationship Excellence
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company.
Specificaties
| ISBN/EAN | 9781119028659 |
| Auteur | Bruce Loeffler |
| Uitgever | Van Ditmar Boekenimport B.V. |
| Taal | Engels |
| Uitvoering | Gebonden in harde band |
| Pagina's | 304 |
| Lengte | 235.0 mm |
| Breedte | 165.0 mm |