Service Management
An integrated approach
After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
Specificaties
| ISBN/EAN | 9780273732037 |
| Auteur | Van Looy, Bart |
| Uitgever | Van Ditmar Boekenimport B.V. |
| Taal | Engels |
| Uitvoering | Paperback / gebrocheerd |
| Pagina's | 544 |
| Lengte | 244.0 mm |
| Breedte | 190.0 mm |