Human Sigma
Managing the Employee-Customer Encounter
Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.
Specificaties
ISBN/EAN | 9781595620163 |
Auteur | John H. Fleming |
Uitgever | Van Ditmar Boekenimport B.V. |
Taal | Engels |
Uitvoering | Gebonden in harde band |
Pagina's | 320 |
Lengte | 235.0 mm |
Breedte | 152.0 mm |