Emotional Intelligence

Discover the must-have skill for greater success at work and at home Emotions drive our actions. Actions define our success. From EI expert, Amy Jacobson, this career-making, life-changing book shows that emotional intelligence is not only an essential skill, but a key to making real progress. Written from the ground up to help you solve your most intractable workplace problems, Emotional Intelligence helps you combat issues like lack of ownership or accountability, loss of purpose, motivation and engagement, intercultural clashes, poor communication, performance, and productivity and a lack of empathy. Through Amy's five-step process, learn the critical steps to bring emotional intelligence into every part of your life. Emotional Intelligence is the indispensable guide to transforming your organisation's culture or your own ability to engage with and understand other people.