Agentforce

In Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry, writer and AI strategist Martin Kihn delivers a startlingly insightful exploration of how companies can create and control their own AI agents and build a virtual workforce. The book offers a behind-the-scenes look at how Salesforce, a global leader in enterprise software, built a platform to create AI agents capable of supercharging your organization's productivity. You'll learn how to solve long-standing problems, like hallucinations and bias, with a framework that gives agents strict roles, data sources, actions, guardrails, and channels to reach customers. Agentforce draws on extensive research and exclu-sive access to Salesforce's leaders, outlining their ambitious plan to win the race to develop and own the AI agent space. Kihn walks you through why AI agents are the "third wave" of AI development, one that goes far beyond simple chatbots and co-pilots, with harmonized data, Retrieval Augmented Generation (RAG), and Salesforce's innovative Atlas Reasoning Engine. He provides step-by-step guidance to develop prompt guidance, topic creation, explicit instructions, and a menu of allowable actions. The book includes expansive case studies from Salesforce customers, like Saks and OpenTable, that are already using AI agents to streamline operations and expand their capabilities. It also explores the potential impact of artificial intelligence and automation on the job market. Perfect for managers, executives, and other business leaders, Agentforce is an indispensable and forward-thinking treatment of artificial intelligence agents as a tool for supercharging your company's most promising initiatives.